These Terms of Service ("Terms") govern your access to and use of the websites, study platforms, tutoring, and admissions counseling services offered by Clever Prep ("Clever Prep," "we," "us," or "our"). Please read them carefully — by creating an account, booking a session, or otherwise using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using any Clever Prep service — including our websites, the EyeQ® and MCAT study platforms, one-on-one or group tutoring, and admissions counseling — you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use our services.

If you are using the services on behalf of another person, such as a student for whom you are a parent or guardian, you represent that you are authorized to accept these Terms on their behalf.

2. Eligibility

Our services are intended for users who are at least 16 years old, or older where required by local law. If you are under 18, you may use the services only with the involvement and consent of a parent or legal guardian. By using the services, you represent that you meet these requirements and that the information you provide is accurate and complete.

3. Our Services

Clever Prep provides exam-preparation platforms, learning materials, practice questions and tests, live tutoring, and admissions counseling. The specific features available to you depend on the plan you select and the platform you access. We may add, modify, or discontinue features at any time to improve the services.

Our materials are study aids. They are not affiliated with, endorsed by, or sponsored by the NBEO, AAMC, or any official testing or licensing body, and use of our services does not guarantee any particular score or admission outcome.

4. Accounts and Security

Some features require an account. You agree to provide accurate information, keep your login credentials confidential, and accept responsibility for all activity under your account. Accounts are personal to you and may not be shared, transferred, or sold. Please notify us promptly if you believe your account has been accessed without authorization.

5. Plans, Billing, and Renewals

Free consultations and trials are offered without payment. Paid plans, subscriptions, and tutoring packages are billed at the prices and intervals presented to you at checkout. Unless stated otherwise, subscription plans renew automatically at the end of each billing period until cancelled.

You may cancel a renewing plan at any time before the next billing date through your account or by contacting us. Cancellation stops future charges but does not retroactively refund the current period except as required by law or as set out in a specific plan. Applicable taxes may be added. Payments are handled by third-party processors, and you agree to their terms in addition to ours.

6. Guarantees

Certain plans include a score-improvement or satisfaction guarantee. Where offered, the exact conditions — including eligibility, required participation, documentation, and the remedy provided — are described in the materials for that specific plan and control over any general statements on the site. Guarantees apply only when all stated conditions are met.

7. Tutoring and Scheduling

Tutoring sessions are scheduled in advance. Please give reasonable notice if you need to reschedule or cancel. Sessions missed without adequate notice, or no-shows, may be forfeited or charged as described in your plan. We make reasonable efforts to accommodate scheduling needs but cannot guarantee the availability of a specific tutor or time.

8. Acceptable Use

You agree to use the services only for lawful, personal, educational purposes. You may not share or resell account access or materials; copy, scrape, or redistribute our content; attempt to disrupt, reverse-engineer, or gain unauthorized access to the platforms; upload unlawful or infringing content; or use the services in any way that violates applicable law or the rights of others.

9. Intellectual Property

All content provided through the services — including question banks, practice tests, flashcards, written and video lessons, software, designs, logos, and trademarks — is owned by Clever Prep or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and use this content for your personal study while your account is in good standing. All rights not expressly granted are reserved.

10. Your Content

If you submit content to the services — such as messages, responses, or feedback — you retain ownership of it but grant Clever Prep a non-exclusive, royalty-free license to use it as needed to operate and improve the services. You are responsible for the content you submit and represent that you have the right to share it.

11. Third-Party Services

The services may link to or integrate with third-party websites, tools, and platforms that we do not control. We are not responsible for the content, policies, or practices of any third party, and your use of those services is governed by their own terms.

12. Disclaimers

The services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free, or that any specific result — including a particular exam score, admission, or career outcome — will be achieved, except where an explicit written guarantee applies to your plan.

13. Limitation of Liability

To the maximum extent permitted by law, Clever Prep and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, opportunity, or profits, arising out of or relating to your use of the services. To the extent liability cannot be excluded, our total liability for any claim is limited to the amount you paid us for the services giving rise to the claim in the twelve months before it arose.

14. Indemnification

You agree to indemnify and hold harmless Clever Prep from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the services, your violation of these Terms, or your violation of any law or the rights of a third party.

15. Termination

You may stop using the services at any time. We may suspend or terminate your access if you violate these Terms, misuse the services, or where necessary to protect the platform or other users. Provisions that by their nature should survive termination — including intellectual-property, disclaimer, liability, and dispute provisions — will continue to apply.

16. Governing Law and Disputes

These Terms are governed by the laws of the United States and the state in which Clever Prep is established, without regard to conflict-of-laws rules. You agree to first attempt to resolve any dispute with us informally by contacting us. Any dispute that cannot be resolved informally will be handled in the courts located in that jurisdiction, unless applicable law requires otherwise.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "last updated" date above and, where appropriate, provide additional notice. Your continued use of the services after changes take effect constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, contact us at info@clever-prep.com or through the Contact page on our website.